Service and Support

Value-added Services

• Training Services

• Safety Services

• Upgrade and Renovation

• Discounted Spare Parts

Additional Services by Istrong Technology

• New Demands

1.Adding New Data Access: We can connect data from new flash flood monitoring sites, meteorological stations, hydrological stations, and any third-party site data.

2.Data Sharing: We establish standard data service applications to provide a unified standard and entry point for data calls from other units.

3.Adding New Business Modules.

• Inspection Customization

1.Remote Inspection: Daily and weekly inspections are conducted remotely to check the system and deal with discovered problems. Results are compiled into daily (or weekly) inspection report and sent to the client via email or SMS.

2.On-site Inspection: Daily and weekly on-site inspections are conducted to check the system and handle any discovered faults. Results are recorded in daily (or weekly) inspection reports.

3.Automated Inspection: Automated monitoring software checks operational environment (network, hard drive, memory, CPU, etc.), processes and services, program pages, data reporting status, data availability, and data integrity. This ensures faults are notified immediately.

• Upgrade and Renovation

We provide system upgrade, expansion, renovation, and migration services for our clients. According to the actual situation of the clients, we develop detailed and feasible technical plans and reasonable cost plans, and we can provide on-site implementation. For instance, if a client needs to move their server room, we can develop a safe and thorough relocation plan, oversee the implementation, and ensure the normal operation of system equipment after the move.

Istrong Technology can also provide you with

• Training Services

1.Operational Maintenance Training: This training mainly occurs during the inspection and project implementation process. Our engineers, based on actual situations, provide detailed explanations about the installation, debugging, use, and maintenance of the engineering equipment. The aim is to enable relevant customer personnel to use and maintain system equipment independently.

2.Specialized Use Training: This training allows technical personnel to manage server room equipment effectively and master daily system operations and maintenance. Our company will provide trainers, textbooks, and set up a training software and hardware environment.

3.Industry Expert Training: Our company has senior engineers in various fields including water conservancy, hydrology, oceanography, meteorology, environmental protection, flood control, etc. who act as user experience officers and are responsible for industry expert training and business guidance. Depending on different needs, we can provide customized special training services. The specific location and arrangement of the training will be decided through negotiations between our company and the users.

We have increased our commitment to customer service. All customer feedback is uniformly received, dispatched, tracked, supervised, and revisited by our customer service representatives. This ensures rapid responses and timely processing of all tasks. Customer feedback can be given through:

24-hour service hotline: 400-620-1615 (preferred)

Corporate QQ: 4006201615

Fax: 0591-22879720