Service and Support

ISTRONG always adheres to the "customer-centric" concept, developing operation services guided by customer needs and ensuring service quality, covering a series of technical support services such as IT planning consultation, design, implementation, operation and maintenance, and information security. Meanwhile, we provide standardized, intensive, and scientific property management operation services for river (lake) management, water conservancy projects, and other fields.

IT Operation and Maintenance Services

Our operation and maintenance service team, composed of over 100 professional technicians, has extensive experience in maintaining relevant hardware and software systems in various industry fields. Through the ITSS Level 2 operation and maintenance standard, we provide operation and maintenance services for multiple industries such as emergency management, flood and drought disasters, water conservancy, hydrology, oceanography, and municipal affairs. Our business scope covers system software, computer room conferencing, telemetry site video surveillance remote gate control information security, etc. We timely and proactively discover faults and issues, assign maintenance tasks through our self-developed "Operation Service Management System" and "Maintenance Cloud APP", which integrates operation monitoring, service management, process management, asset management, and knowledge base functions, to achieve the goal of "automatic collection, centralized monitoring, remote diagnosis, optimization, and intelligent operation and maintenance".

River and Lake Property Management Operation Services

We build professional teams, optimize the configuration of river inspectors, support standard river inspection management systems, provide safe and professional river inspection equipment, and integrate high-tech intelligent river inspection tools such as drones and unmanned boats. According to the river inspection standards, we complete river inspection tasks and integrate the business into a property operation management service platform based on IoT and cloud computing technologies, realizing standardized, intensive management, scientific governance, and public supervision of river inspections.

Small Reservoir Property Management Operation Services

To ensure the safety of small reservoirs, ISTRONG actively responds to policies and provides property management operation services for small reservoirs. We offer precise and efficient inspection methods for inspectors, real-time and effective supervision data for technical personnel, and comprehensive and intuitive operation reports for administrative personnel. We form a new situation in the management and maintenance of small reservoirs with "clear subjects, defined responsibilities, standardized maintenance, intelligent supervision, and adequate security," comprehensively enhancing the management capabilities and levels of small reservoirs and ensuring their safe and stable operation.